Preparing
Smart Home: Full control of your space
Preparing
Type:
Type:
Self Concept Project
Self Concept Project
Role:
Role:
Product Designer
Product Designer
Duration:
Duration:
03.2024 ~ 09.2024
03.2024 ~ 09.2024
Responsibilities:
Responsibilities:
UX Design, UI Design, Research
UX Design, UI Design, Research
HomeCruise is an app that helps people’s entire part of their lives from energy saving to keeping their place clean which will affect both people’s physical and mental health by an efficient chore sharing system.
HomeCruise empowers users to stay connected to their smart spaces, offering seamless control and effortless automation—wherever life takes you.
HomeCruise is an app that helps people’s entire part of their lives from energy saving to keeping their place clean which will affect both people’s physical and mental health by an efficient chore sharing system.
HomeCruise empowers users to stay connected to their smart spaces, offering seamless control and effortless automation—wherever life takes you.
Challenge
ABC Electronics identified the following CX challenges:
High cart abandonment rates.
Lengthy checkout process.
Lack of personalized product recommendations.
Solution:
Streamlined Checkout: We reduced the checkout steps from six to three, making it faster and more user-friendly. As a result, cart abandonment rates dropped by 20% in the first month.
Personalization: Implemented a recommendation engine based on customer browsing and purchase history. This led to a 15% increase in average order value.
Live Chat Support: Added a live chat feature for real-time customer support. This reduced customer complaints and improved satisfaction.
Results:
- Cart abandonment reduced by 20%.
- Average order value increased by 15%.
- Customer satisfaction improved by 30%.
Challenge
ABC Electronics identified the following CX challenges:
High cart abandonment rates.
Lengthy checkout process.
Lack of personalized product recommendations.
Solution:
Streamlined Checkout: We reduced the checkout steps from six to three, making it faster and more user-friendly. As a result, cart abandonment rates dropped by 20% in the first month.
Personalization: Implemented a recommendation engine based on customer browsing and purchase history. This led to a 15% increase in average order value.
Live Chat Support: Added a live chat feature for real-time customer support. This reduced customer complaints and improved satisfaction.
Results:
- Cart abandonment reduced by 20%.
- Average order value increased by 15%.
- Customer satisfaction improved by 30%.